Customer Communication Controller

At Eurostar we’re busy making Europe’s most loved travel experience better than ever. Join us and you’ll be part of a dynamic, connected, cosmopolitan team that feels at home in four countries and shares the same goal – to create an experience for our passengers that’s always truly exceptional. Do you want to be part of this journey?

An opportunity has arisen to join Eurostar as its Customer Communication Controller. From sharing essential pre-travel information to make the Eurostar customer experience as seamless as possible, to communicating about cancelled or re-timed trains, you’ll be at the heart of the action in helping to coordinate communications to thousands of customers when they need us the most.

The position is based in our Control Room in Lille. You will work shifts and weekends.

Internal use only

Grade D, based in CRE, travel level 2

Requirements

We are looking for someone…

• To play a key part in ensuring that timely, accurate and consistent information is given to customers across our different communication channels from SMS, email, Eurostar.com.
• To ensure that the Eurostar tone of voice is present across all communications and working with different teams across the business to make sure that customers are given the right options, at the right moment, using a range of tools to allow them to self-serve wherever possible.
• To make sure that colleagues within the business are kept informed of what information is being shared with customers.

You’ll need …

• C1 Level in English and French, both written and spoken (Dutch is also desirable)
• To be a good communicator with the ability to liaise with different stakeholders across the business and show initiative
• The ability to prioritize under pressure and manage different workloads effectively
• To be a team player who can also work independently
• Strong attention to detail
• Have an appetite for continuous improvement from both a system and process perspective

Benefits

• A starting salary of €30,573
• Travel benefits for work and play
• A great pension
• Exclusive discounts and perks

If you feel like your skills and experience are relevant for the role, please don’t hesitate to apply!

Eurostar is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.